We are proud of our Heirloom Guarantee. Our customers will verify that we stand behind our products! Your bed construction is GUARANTEED to last for your lifetime and your heir’s. Finishes will age with time and environmental conditions. Your finish is warranted for one year. If there is a problem with your finish after one year, and it is determined to be the result of a manufacturer error, we will fix it. Abuse or alteration of the product voids warranty. However we have a repair & return policy available should your bed get damaged by accident. In most cases, if you need parts due to damage or loss, we can provide them for you for a nominal cost. If repair is needed, it is the responsibility of the customer to return the bed to BBV. The best way for us to accommodate you with parts or repair is for you to e-mail a picture of your bed and its area of concern, so that we can service your needs.